British Airways has revealed plans to build on its operations at Heathrow Terminal 3 and grow its partnership with American Airlines.
In a video released today, David Rose, senior customer manager for BA at Terminal 3, explains that around one in five BA flights pass through Terminal 3. The airline has now set up a dedicated team at the terminal.
Pointing out the BA check-in desk, Rose comments: “We’ve got big plans for this check-in zone in conjunction with our business partner American Airlines.
“We know a lot of our customers are travelling on American Airlines codeshare flights and are connecting from American destinations onto British Airways services, so we want to make that journey as smooth as possible.
“We’re also looking to move in with American Airlines in our brand-new flight connection centre, which will be opening this summer in Terminal 3.
“Behind the scenes, we’re setting up a dedicated Terminal 3 control room, which will look at all aspects of the Terminal 3 operation and ensure that it runs as efficiently as possible.”
Although concrete details of BA’s plans have yet to be released, it would appear the airline is attempting to set up operations at Terminal 3 independent of its existing base within Terminal 5.
Watch the full video here.