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Ryanair issues update on cancellations

Ryanair has released an official update on the status of the 315,000 customers affected by the airline’s cancellations through the end of October. It claims 97 per cent of alternative routings and refunds have now been processed.

The carrier says all affected customers had been contacted by September 18 and more than 305,000 had received alternative flights or refunds by September 24. The remaining three per cent have yet to contact their airline, according to Ryanair.

Claiming a small victory as a result of cancelling two per cent of its flights until October 31, the airline claims its punctuality has improved to 96 per cent, up from the 80 per cent of on-time flights it quoted prior to announcing the cancellations.

Chief marketing officer Kenny Jacobs says the airline is urging the remaining three per cent of affected passengers get in touch as soon as possible, apologising to customers again.

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