Buyer’s Guide: Digital transformations
NPower’s Jo McQuade explains why digital transformation must never be at the expense of service, and the importance of constantly reviewing the programme We have used online booking tool Cytric for...
Technology
Q&A: Reggie Aggarwal, CEO, Cvent
With Cvent celebrating its 20th anniversary, BBT took the opportunity to ask CEO Reggie Aggarwal about the changes he’s seen in the events industry and his thoughts on the next decade of event...
Q&A: David Voss, Bank of America Merrill Lynch
We caught up with David Voss, head of Commercial Cards for GTS EMEA at Bank of America Merrill Lynch at this week’s Business Travel Show to find out which trends he thinks we’ll see this yearWhat...
Disrupt Awards Q&A: Manoj Ganapathy, SalesTrip
SalesTrip is a finalist in this year’s Business Travel Show Disrupt Awards. Ahead of the final tomorrow, we hear from its founder and CEO Manoj GanapathyWhen were you launched?SalesTrip...
Disrupt Awards Q&A: Anatoliy Kuryumov, Raketa
Raketa is a finalist in this year’s Business Travel Show Disrupt Awards. General manager Anatoliy Kuryumov told us about this new online booking tool and app from RussiaWhen were you...
Disrupt Awards Q&A: Matt Freckelton, Railguard
Railguard, one of the five finalists in the 2019 Business Travel Show Disrupt Awards, is focused on helping businesses claim compensation for delayed or cancelled rail journeys. Here, MD Matt...
Disrupt Awards Q&A: John and Dee Lee, CultureMee
While our work lives are becoming more global, it appears there are still local habits and scenarios that catch travellers off guard. John and Dee Lee devised and set up CultureMee to help. As one...
Interview: Paul Shepherd, We Build Bots
Paul Shepherd is the founder of We Build Bots. We quizzed him about what exactly this tech can offer the travel industryHow are ‘bots’ currently used in the travel industry?It’s early...
Communications: 7 ways to get your voice heard
From mirroring to adapting your wardrobe and speaking more slowly, our experts share their top communication tips with Ben WalshGood communication is vital. But what are the best ways for travel...
The myth of the millennial
Millennials are undeniably digital natives, but is it fair to carry on pigeonholing them? By 2020, half of the global workforce will be made up of millennials. And we are repeatedly told that...
Social media: buyers beware?
The use of social media by business travellers is growing. How should travel buyers respond to this phenomenon, and does it have a place in the policy, asks Rob Gill?Follow any major transport...
BBT Hotlist 2019
BBT names the people, companies and technology that look set to revolutionise corporate travel in 2019We’ve had a large number of entries and suggestions for this year’s Hotlist, all of them worthy...
Online booking tools: Waiting to self book
Online self-booking tools are evolving slowly, despite travellers’ enthusiasm for them. So what’s obstructing their widespread use?Corporate self-booking tools have evolved in recent years to...
Q&A: Dennis Vilović, Founder, Trooptravel
BBT caught up with Dennis Vilovic (pictured, left), founder of Trooptravel, which won the Business Travel Disrupt Award 2018 at the Business Travel AwardsWhy did you apply for a Disrupt Launchpad...
Mystery Buyer: The challenge of cybercrime
Are we applying the same duty-of-care standards to IT security as we do to our travellers?Recent events have shown how cybercrime really has become a global challenge – and that the travel industry...
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