Guest comment: Innovation hits critical MaaS
Karhoo’s Chris Treadwell explains how Mobility as a Service (MaaS) has the potential to be a game changer in the loyalty space Every few years, in their search for customer engagement and new...
Technology
Will 2020 be the year NDC finally takes off?
Travel managers have been hearing about the proposed benefits of NDC (New Distribution Capability) for many years – so much so, it may be tempting to think it’s never going to happen. However, those...
Interview: Guy Snelgar, Barndello Consulting
After a career spanning 30 years in the travel industry, including roles at all three GDSs, Guy Snelgar talks about his new venture, Barndello Consulting, and why he loves the complexity that comes...
How to avoid delays: Bala Chandran, Lumo
From working with NASA to helping travel managers predict flight disruption, Bala Chandran tells BBT editor Matthew Parsons about Lumo’s journey so far As well as sending people into space, NASA...
Cracking the data puzzle
Looking at traveller data in new ways could help travel buyers create more relevant programmes “I use the Waze app when I drive back from the airport on the M4 because I trust its view more than I...
Buyer’s Guide: Ulrika Rosen, Tetra Laval
Ulrika Rosen oversees the global travel programme for Tetra Laval. She explains how Tetra Pak, its food packaging and processing division, rolled out a new online booking tool We are a truly global...
Interview: Why Expedia Partner Solutions is committed to helping TMCs thrive
Expedia Partner Solutions is the B2B brand within Expedia Group, and powers the hotel business of TMCs, airlines, top consumer brands, travel agencies and hundreds of other partners through its API...
Ask the experts: Audit solutions
BBT asks a TMC, a consultant and a travel buyer if technology is best for rate audits or whether human input is needed Rate auditing is crucial to keeping on top of travel budgets, but in this brave...
Artificial intelligence: Don’t believe the hype
In late 2017, a report by the RSA (Royal Society of Arts, Manufactures and Commerce) stated that artificial intelligence (AI) and robots could replace 15 per cent of the UK workforce over the next...
How servicing will transform NDC for buyers
The latest standard of NDC finally tackles ‘servicing’ – but are buyers revved up about version 19.2? Most people associate the term “servicing” with a trip to the garage to fix their car – but it...
Interview: Ariane Gorin, Expedia Partner Solutions
Ariane Gorin, president of Expedia Partner Solutions, talks to BBT about harnessing technology and battling the gender gap While Expedia is a household name, and Egencia and Traveldoo are well known...
Buyer’s Guide: Digital transformations
NPower’s Jo McQuade explains why digital transformation must never be at the expense of service, and the importance of constantly reviewing the programme We have used online booking tool Cytric for...
Q&A: Reggie Aggarwal, CEO, Cvent
With Cvent celebrating its 20th anniversary, BBT took the opportunity to ask CEO Reggie Aggarwal about the changes he’s seen in the events industry and his thoughts on the next decade of event...
Q&A: David Voss, Bank of America Merrill Lynch
We caught up with David Voss, head of Commercial Cards for GTS EMEA at Bank of America Merrill Lynch at this week’s Business Travel Show to find out which trends he thinks we’ll see this yearWhat...
Disrupt Awards Q&A: Manoj Ganapathy, SalesTrip
SalesTrip is a finalist in this year’s Business Travel Show Disrupt Awards. Ahead of the final tomorrow, we hear from its founder and CEO Manoj GanapathyWhen were you launched?SalesTrip...
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