Ask the experts: Audit solutions
BBT asks a TMC, a consultant and a travel buyer if technology is best for rate audits or whether human input is needed Rate auditing is crucial to keeping on top of travel budgets, but in this brave...
Technology
Artificial intelligence: Don’t believe the hype
In late 2017, a report by the RSA (Royal Society of Arts, Manufactures and Commerce) stated that artificial intelligence (AI) and robots could replace 15 per cent of the UK workforce over the next...
How servicing will transform NDC for buyers
The latest standard of NDC finally tackles ‘servicing’ – but are buyers revved up about version 19.2? Most people associate the term “servicing” with a trip to the garage to fix their car – but it...
Interview: Ariane Gorin, Expedia Partner Solutions
Ariane Gorin, president of Expedia Partner Solutions, talks to BBT about harnessing technology and battling the gender gap While Expedia is a household name, and Egencia and Traveldoo are well known...
Buyer’s Guide: Digital transformations
NPower’s Jo McQuade explains why digital transformation must never be at the expense of service, and the importance of constantly reviewing the programme We have used online booking tool Cytric for...
Q&A: Reggie Aggarwal, CEO, Cvent
With Cvent celebrating its 20th anniversary, BBT took the opportunity to ask CEO Reggie Aggarwal about the changes he’s seen in the events industry and his thoughts on the next decade of event...
Q&A: David Voss, Bank of America Merrill Lynch
We caught up with David Voss, head of Commercial Cards for GTS EMEA at Bank of America Merrill Lynch at this week’s Business Travel Show to find out which trends he thinks we’ll see this yearWhat...
Disrupt Awards Q&A: Manoj Ganapathy, SalesTrip
SalesTrip is a finalist in this year’s Business Travel Show Disrupt Awards. Ahead of the final tomorrow, we hear from its founder and CEO Manoj GanapathyWhen were you launched?SalesTrip...
Disrupt Awards Q&A: Anatoliy Kuryumov, Raketa
Raketa is a finalist in this year’s Business Travel Show Disrupt Awards. General manager Anatoliy Kuryumov told us about this new online booking tool and app from RussiaWhen were you...
Disrupt Awards Q&A: Matt Freckelton, Railguard
Railguard, one of the five finalists in the 2019 Business Travel Show Disrupt Awards, is focused on helping businesses claim compensation for delayed or cancelled rail journeys. Here, MD Matt...
Disrupt Awards Q&A: John and Dee Lee, CultureMee
While our work lives are becoming more global, it appears there are still local habits and scenarios that catch travellers off guard. John and Dee Lee devised and set up CultureMee to help. As one...
Interview: Paul Shepherd, We Build Bots
Paul Shepherd is the founder of We Build Bots. We quizzed him about what exactly this tech can offer the travel industryHow are ‘bots’ currently used in the travel industry?It’s early...
Communications: 7 ways to get your voice heard
From mirroring to adapting your wardrobe and speaking more slowly, our experts share their top communication tips with Ben WalshGood communication is vital. But what are the best ways for travel...
The myth of the millennial
Millennials are undeniably digital natives, but is it fair to carry on pigeonholing them? By 2020, half of the global workforce will be made up of millennials. And we are repeatedly told that...
Social media: buyers beware?
The use of social media by business travellers is growing. How should travel buyers respond to this phenomenon, and does it have a place in the policy, asks Rob Gill?Follow any major transport...
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