Dubai-based travel technology provider TPConnects has been granted “One Order Capable” status as an order management system by the International Air Transport Association (IATA).

The certification recognises that TPConnects’ One Order-based solution Offer and Order Management System supports deployments using accounting and delivery capabilities for flights and ancillaries whose schema are compliant with the One Order standard.

One Order is an IATA messaging standard that aims to combine passenger information currently held in different systems into one record. The programme is designed to simplify airline reservation and accounting systems by gradually phasing out Passenger Name Records (PNRs), Electronic Tickets (ETKTs) and Electronic Miscellaneous Documents (EMDs) and replacing them with modern “internet-era” order records.

The standard complements IATA’s New Distribution Capability (NDC) initiative, giving airlines the ability to see the passenger’s full travel experience and provide personalised services.

Rajendran Vellapalath, CEO of TPConnects, commented: “We are pleased to be one of the first travel technology providers to achieve IATA One Order recognition. Along with IATA NDC highest-level certification, the One Order designation solidifies the great progress made by TPConnects Offer and Order Management solution in helping airlines reduce complexity and become better retailers.

“While the NDC-based Offer Management Solution for TPConnects is maturing with different airlines customising the product as per their business requirements, our main focus recently has been to encompass the implementation of retail industry standard Order Management Systems and the related processes. Our Offer and Order Management is a hybrid solution of today’s PNR, ETKT and EMD and the newer concept of order management used within retail industry. TPConnects Offer and Order Management Solution can be deployed as a middle ware on top of the existing Passenger Service System (PSS) of any airline.”

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