American Express Global Business Travel (GBT) has introduced new functionalities for its traveller care product Expert Care.
The web-based tracking programme locates all travellers worldwide, visualises which travellers are close to potential disruption and enables buyers to locate and communicate with their travellers in real-time.
It enables companies to communicate with traveller via SMS, email, or a mobile application, and prioritise aid to those travellers with the greatest need.
The new updates sees Expert Care integrate near real-time flight status and tracking information so travel managers can see flight delays and disruptions within the platform as they happen.
Buyers can also use Expert Care to visualise all travellers on delayed or cancelled flights, and communicate with impacted travellers over familiar channels with “greater ease and speed”.
GBT has also introduced an asset management feature for the product, which allows companies to quickly communicate with employees at a specific location when disruption occurs. In addition it enables buyers to pinpoint a traveller’s location.
“As business becomes increasingly global and corporations make investments in corporate travel to drive growth, employee care continues to be a top priority for GBT customers worldwide,” said Philippe Chereque, chief commercial and technology officer, Amex GBT.
“Our aim is to provide an end-to-end solution that makes fulfilling this duty of care obligation as simple as possible – regardless of whether employees are at the airport or in the office.”