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BBT March/April 2019 cover
March/April 2019

KLM introduces Twitter and Facebook payment methods

KLM’s customers are now able to pay for flights using Facebook and Twitter, the Dutch airline has confirmed.

The carrier’s customers, using the popular social media platforms, can book, rebook, make a seat reservation or arrange extra baggage through these channels.

KLM said its social media agents answer about 35,000 queries a month. The airline has about 800,000 Twitter followers and last month welcomed its five-millionth Facebook fan.

KLM sends a link to the customers in a private message on Facebook or Twitter. The customer can then select their preferred method of payment and complete the transaction.

The KLM agent then receives a message to say that payment has been received and the customer in turn receives confirmation of the payment.


What surprises me most about this news is it's taken the airlines so long to implement this.
Personally I don't know if it will work but expect many airlines to follow suit and perhaps another shift away from TMCs for travel buyers to book direct

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AC (not verified)

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