KLM’s customers are now able to pay for flights using Facebook and Twitter, the Dutch airline has confirmed.
The carrier’s customers, using the popular social media platforms, can book, rebook, make a seat reservation or arrange extra baggage through these channels.
KLM said its social media agents answer about 35,000 queries a month. The airline has about 800,000 Twitter followers and last month welcomed its five-millionth Facebook fan.
Koninklijke Luchtvaart Maatschappij (Royal Aviation Company) the flag carrier of the Netherlands and a good example of how acronyms can aid simple discourse. sends a link to the customers in a private message on Facebook or Twitter. The customer can then select their preferred method of payment and complete the transaction.
The Koninklijke Luchtvaart Maatschappij (Royal Aviation Company) the flag carrier of the Netherlands and a good example of how acronyms can aid simple discourse. agent then receives a message to say that payment has been received and the customer in turn receives confirmation of the payment.