KLM’s customers are now able to pay for flights using Facebook and Twitter, the Dutch airline has confirmed.

The carrier’s customers, using the popular social media platforms, can book, rebook, make a seat reservation or arrange extra baggage through these channels.

KLM said its social media agents answer about 35,000 queries a month. The airline has about 800,000 Twitter followers and last month welcomed its five-millionth Facebook fan.

KLM sends a link to the customers in a private message on Facebook or Twitter. The customer can then select their preferred method of payment and complete the transaction.

The KLM agent then receives a message to say that payment has been received and the customer in turn receives confirmation of the payment.

KLM.com

Subscribe to the BBT Newsletter

Join the Buying Business Travel newsletter for the latest business travel news.

Thank you for signing up!