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United Airlines launches ‘Jetstream’ corporate tool

United Airlines has launched online portal – United Jetstream – for its corporate and agency customers.

The resource is designed to give agents the ability to solve service issues and access traveller data without the need to phone the airline’s call centre.

United Jetstream will provide visibility into travel and activity and corporate spend using on-demand reports on historic, current and future-predictive performance. United also said the resource gives customers one-click access to relevant information such as weather waivers, product and service information, and policy updates.

“With the help of our customers and our employees, we are completely reimagining the corporate travel experience for our customers,” said Dave Hilfman, United’s senior vice president of Worldwide Sales.

The first phase of the portal has launched, with future phases expected in the second quarter of 2017 and beyond. Phase Two is planned to include an expansion to the reports dashboard, the option for more amenity processing, customisable notifications, and corporate ancillary reports.

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Yeah, United, just give all access to third parties, agencies and your customers directly so you won't need any employees to make decisions. Horrible - just another form of outsourcing.

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