Sign up to newsletter

Magazine subscription

July/August 2017
For Business, Corporate Travel & Meeting Buyers & Arrangers

Marriott changes cancellation policy to 48-hours

Marriott International has implemented a new cancellation policy across its properties in the US which will require guests to give 48 hours notice to avoid a fee.

The change from a 24-hour notice period, applies at Marriott properties and brands across the Americas, including the US, Canada, the Caribbean, and Latin America, except for the group’s Design Hotels brand.

Marriott said the change will allow hotels a better chance to make the rooms available to guests seeking last minute accommodation.

“While cancellation policies vary by hotel, hotels whose policy is to allow guests to cancel their room reservations on the day before arrival without incurring a fee are faced with a significant number of unsold rooms due to last minute cancellations,” it said in a statement. “Guests will now be required to cancel their room reservation by midnight 48 hours prior to arrival to avoid a fee.”

Hilton and Hyatt hotels already require 48 hours notice or longer for cancelling a reservation without penalty.

Sign up to BBT’s twice-weekly newsletter

Add new comment