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Google plans enhancements to open booking system

Google

Google’s travel department is planning a series of enhancements to its “open booking” systems in the next few months.

The search engine, which has been allowing its travellers to book through any channel since 2008 as long as the price is within a specified cap, is planning to improve its services to Google’s business travellers.

Travel manager Darragh Ormsby said that Google was building an inhouse app which would allow employees to compare all of its negotiated corporate flight and hotel deals with prices available on the “open market”.

“One of the complaints we get – particularly from people who are new to Google or only travel once or twice a year – is that all this choice is great but the advantage of the agency is that they can just ring them up,” he added.

“The app will have all the preferred corporate deals and open market content which Googlers can use to make the booking more easily.”

Google is also planning to improve its Trips system for logging details of all business travel journeys to make it a more automated process for employees.

The technology giant also uses Carlson Wagonlit Travel for its air and hotel programmes and around one-third of all travel bookings go through the TMC.

In another move, Google has started using Concur’s Trip Link service for expenses which allows employees to enter their loyalty card numbers for a handful of travel suppliers such as Avis, Starwood and Airbnb.

 

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