Dutch carrier KLM is offering 24/7 customer service through LinkedIn.

Travellers and buyers with general and flight-related queries on topics such as seat reservations, rebooking a ticket or extra baggage arrangements are now able to contact the KLM team directly through the social media platform.

“After Facebook, Twitter and VKontakte, offering customer services through LinkedIn falls in line with KLM’s strategy to be where our customers are,” said Air France KLM’s senior VP e-commerce, Martijn van der Zee.

“LinkedIn attracts business people worldwide, many of whom regularly travel by air, which makes it the ideal platform for KLM.”

KLM claims it’s the first airline to offer customer services through LinkedIn.


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