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BBT March/April 2019 cover
March/April 2019

GWR extends mobile ticketing across network

GWR train

Great Western Railway (GWR) has extended instant mobile ticketing across its network after a regional trial.

Using the GWR app on a smart phone or tablet, passengers can purchase tickets and board the train without the need to print a paper ticket. The company says going paperless can save up to a 10-metre stack of orange rail tickets every week.

GWR has installed barcode readers at station ticket gates across its network to allow all passengers the opportunity to use the app to buy tickets. The app is free to download, and it displays an encrypted barcode that can be read by train managers onboard using a mobile reading device.

The scheme covers all adult and child, single and return tickets in both standard and first class. Season tickets, Group Save and Rangers and Rovers fares are not currently available.

Where barcode readers are not available at the station, passengers can still purchase tickets via the app and collect them from vending machines or sales offices as before.

Lee Edworthy, head of retail at GWR, said: “Technology has fundamentally changed the way that we travel. The expansion of mobile ticketing will make buying a ticket and travelling with us much easier and more convenient, saving valuable time for customers.”

gwr.com/mobile

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