Travel technology company Amadeus has completed the acquisition of Sydney-based ICM Group Holdings Limited, the head office of ICM Airport Technics.

ICM is a provider of passenger automation and self-service bag drop solutions for airports and airlines. Amadeus says the acquisition will complement its offering for airport operations and will enable it to design, configure, implement, operate and support all systems needed to manage passengers and their baggage from end-to-end.

The company says incorporating ICM’s portfolio of solutions with its own will strengthen its ability to re-imagine check-in, boarding and security in ways that could enhance the traveller experience, improve operational efficiency and reduce costs.

ICM currently serves airports around the world, principally in Asia Pacific and Europe. Since 2009, the group says it has processed more than 75 million bags worldwide.

Bruno Spada, executive vice president of airport IT at Amadeus, commented: “Airports are investing in open self-service solutions to address capacity challenges and take the friction out of the airport experience for passengers. By combining Amadeus’ and ICM’s software and hardware capabilities, and by using the power of biometrics, this deal announced today will ensure that together we can deliver better journeys for passengers in the future.”

ICM’s 150 employees will now join Amadeus, with the group becoming part of the company’s Airport IT division, operating as a self-contained business. The group will retain its bases in Sydney and Melbourne, with CEO Richard Dinkelmann reporting to Spada.

amadeus.com; icmgroup.com.au

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