BCD Travel has released Connect, a “digital engagement platform” that enables peer collaboration and provides access to training material and industry information.
Connect provides the TMC’s customers with community discussion groups, as well as information on programme best practices, product updates and case studies. It also features proprietary research, industry trends, support and account details.
Yannis Karmis, senior VP of product planning and innovation for BCD Travel, said: “At BCD Travel we do more than manage travel programmes. We serve as a trusted advisor to our customers. Connect will give our customers a dynamic digital environment in which to interact with BCD programme optimisation and technology experts, peers with shared interests and provide information and guidance on our various products and solutions.
“Just as important, Connect will allow us to hear directly from our customers on a variety of topics that will shape our best practices from technology roadmaps and service models to traveller engagement and programme intelligence.”
Miriam Moscovici, senior director of research and corporate innovation, added: “Both in our professional and personal lives, we use a lot of communication tools. They make it so easy to share documents, ideas, videos, slides and much more. Combining this trend with the need of the corporate travel community to constantly stay up-to-date, led us to create Connect as a digital collaboration tool that will simplify the lives of corporate travel professionals.”
Connect is available for a selection of first adapters and will gradually be rolled out to all clients in BCD’s wholly-owned markets over the next few weeks, according to the Travel Management Company: An agency which manages business travel for a company..
The platform launch comes after the company announced the launch of a new version of its TripSource mobile app.