Delta Air Lines has announced a series of enhancements to its meetings and corporate travel products, including a chat function and upgraded operational reporting.
The airline’s Delta Professional portal will soon get a chat feature, giving travel agents an additional way to get help. The functionality will mimic the chat feature on the carrier’s website and will connect agents with live sales support staff.
Starting in November, Delta will begin rolling out Securities Hub, a self-service application that provides corporate customers and agencies with a “simplified” process for securities updates. The feature includes automatic error-checking and built-in filing status tracking. According to the airline, it will make securities filings live in the Global Distribution System - a major electronic worldwide reservation system used by travel agents to book flights, hotels, car rental and other travel services. The major players in this area are Sab... as soon as 24 hours.
Also rolling out this autumn are new features for Delta Edge Meetings. With a new 24-hour filing commitment, corporate customers who register an event through the tool will have access to special fares within a day rather than the previous window of ten days.
Additionally, the carrier is upgrading reporting features to allow clients to view real-time data on top destinations, regional and time period data, as well as back-end payment details.
Finally, beginning in mid-November, Sky Partner Reports for corporate travel managers will receive a new look and include data points that the airline said will more clearly show the value of the client’s partnership with it, such as country-level Beyond Contract value and global savings data that includes partners such as Air France and Koninklijke Luchtvaart Maatschappij (Royal Aviation Company) the flag carrier of the Netherlands and a good example of how acronyms can aid simple discourse..
Delta said the updates are being made in response to feedback from travel agents and corporate travel managers.
Kristen Shovlin, vice president – sales operations and development at Delta, said: “We never stop working to improve the products we offer for our customers, so we can make doing business with Delta easy. Sometimes, that means industry-leading launches – like our new Delta Professional Chat feature – and in other cases, it’s about continually refining our leading suite of products based on listening to our customers.”
Last year, Delta began rolling out personalised company sites for its corporate clients to allow travellers to access benefits agreed with the airline.