Guests staying at Jumeirah Hotels and Resorts properties can now use the company’s new multilingual E-Butler mobile messaging service to make requests.

The platform enables guests to communicate with the hotels’ teams via instant messaging applications to request room service, book spa treatments, ask for housekeeping services, make dinner reservations and book a future stay. The service is available 24/7.

Jumeirah says it will roll out the E-Butler service across its entire portfolio by June 2019. It will be available through WhatsApp in all hotels with the exception of those in China, where the platform will be available on WeChat. Guests at Burj Al Arab Jumeirah can utilise both WhatsApp and WeChat to access the service.

Jose Silva, CEO of Jumeirah Group, said: “We are dedicated to continuously look for innovative, new and faster hospitality solutions to assist guests seamlessly and intuitively. Jumeirah E-Butler brings a more personal approach to service and is in line with our commitment to offer service beyond expectations.”

Perdro Deakin, president of operations, added: “With Jumeirah E-Butler, we can delight guests by offering personalised service and more meaningful engagement, which goes hand in hand with high and luxurious levels of service. Through improved dialogue, we get a better insight into guests’ personal preferences and can tailor our service individually to each guest. Jumeriah E-Butler is a forward-looking service to connect with our guests in an increasingly digital world. Guests can connect with us in their own time, wherever they are.”

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