Travel management company TAG has signed a global agreement with Tramada Systems to implement the company’s cloud-based post-booking software.

TAG first implemented Tramada in Australia a year ago and said the decision to roll out the software globally was driven by results seen in the region. The company claims the trial revealed “dramatic increases in automation and agent productivity”.

Other benefits of the software include access to NDC and other hybrid content sources, as well as the use of business intelligence in real-time to improve TAG’s bottom line, according to the TMC.

The company began implementing Tramada beyond Australia in September, with the software due to be rolled out in the US in 2020, followed by TAG UK.

Stuart Mackay, chief technology officer at TAG, said: “It would be an understatement to say the results TAG has achieved with Tramada are impressive. The level of automation used during our booking process has increased significantly with Tramada, which has improved overall client experience in multiple ways as well as enabling our company to increase cost savings and revenues and improve our ability to be more agile in an ever-changing environment.”

Tramada Systems CEO Jo O’Brien added: “We are delighted to announce this global agreement with TAG, one of the world’s leading travel and event management companies. Their passion and commitment to delivering a personalised service to their clients is matched by their dedication to seamless processes to reduce friction for their agents and clients. From day one, it was clear to both companies that we have a shared vision for the future and we are excited about this next phase as we bring that vision to life.”

tag-group.com; tramada.us

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