We now live in an age of fierce business competition regardless of the industry we operate in. Change is the only constant as a direct consequence of the continuous evolution of the customer’s behaviour. The pressure to automate processes has never been more crucial and the drive for innovation has never been more obvious.
The travel industry is no exception. One of the main drivers is the speed of developments in the B2C markets across the globe. This is increasingly driving greater expectations in B2B markets and is set to continue. Differentiating as a business in this context while staying competitive is quite challenging.
So, you find yourself torn between increasing sales volumes and getting financing for the business to be able to afford to innovate and keep up with all the changes. In this struggle, an important aspect is sometimes overlooked. What’s the status of your operational workflow? Is it optimized enough? Can you cut costs even more?
Efficiency is the answer and the main factor driving it is automation. A reliable travel technology is a must to help you achieve it, but you may not be sure where to start, if it’s cost-effective or if it will make the difference for your business in the long-run.
What’s hurting your business and where technology can make an impact
20 minutes for manually processing a ticket might not seem much at first. Let’s say you are issuing 10,.000 tickets per month. 20 minutes translates into more than 3,.000 hours of work done by 20 agents. What if you can optimize this time by at least 80%?
This example covers only a fraction of what happens in a travel agency on a daily basis. We all know that it goes beyond creating offers, issuing invoices and generating reports. If we look more closely, we see that you also need to configure profiles, remarks and business rules, import supplier invoices or different statements, track the receivables and the payables and do the reconciliation. How much of these processes are done manually inside your agency?
Have you ever quantified how much human errors are costing your business? Even if we talk about adding the wrong service fee or the supplier fare, forgetting to insert relevant remarks, these mistakes happen.
How easy is it for you to have instant access to your agency’s profitability, your agents’ efficiency, suppliers’ volumes or to provide your customers with relevant data related to their travel spend?
The solution: an enterprise grade business critical solution
Solving these issues has a direct impact on your bottom line. And we know it simply because we are tackling these types of challenges for more than 17 years.
The valuable insights gathered while working closely with travel professionals and analysing hundreds of business models allowed us to continuously develop our travel ERP solution, TINA. Since its launch, TINA has gained the trust of an impressive portfolio of top industry players from over 25 markets. How? By proving the added value brought and making it easy to quantify the overall impact made.
Think about TINA as the software translation of the travel agent’s day to day operations, able to accommodate virtually any business model, to increase its efficiency and to remodel it to achieve the desired results. It’s designed to anticipate any business scenario and respond to any situation that might come up in your travel agency, regardless of size and market. More than that, TINA can be easily customized to adapt to the specific fiscal regulations.
In an industry largely defined by experience and human interaction, automation plays a crucial part. The high cost caused mainly by the operational delays and inefficiencies as a direct result of the manual, repetitive, time consuming tasks and human errors can be significantly reduced through automation of processes.
Once you have identified the main business rules that are being used (service fee, remarks, client profiles etc), you configure them in TINA at a general level or per corporate customer. This step is followed by the configuration of the quality control and auto-rules that will trigger the automation process for the entire lifecycle of a transaction
TINA can help increase speed and productivity. As a consequence, the majority of the repetitive processes are working seamlessly in the background, allowing you to focus more on growing your business.
Control & decision making based on relevant data
You have access to tons of data: breakdowns on the customers’ air, hotel & transfer costs, who’s sitting in first class and who has basic economy seats, who books in advance, volumes per supplier, profitability per service or customer and the list goes on.
What do you do with all this information? How can you avoid drowning in all this amount of data?
TINA gathers all travel and spend related data in one place and gives you a 360 overview of your business. There isn’t a one size fits all approach when it comes to reporting. Different users need or want to see different data or they want it organized differently. As a result, you need the flexibility and freedom to pick and choose which information to show and to whom.
In TINA you can configure the appropriate set of reports and automate the process of issuing and distributing them.
By implementing a travel ERP software, you can streamline the operational workflow, working your way towards a new business reality defined by error-free efficiency and sophisticated automatic processes. And you will improve your bottom line along this journey.